Various vendors offer many different types of fleet cards, such as Wex and Voyager. In the beginning, the gas card seemed to be beneficial for my business. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. This is our complaint on WEX, Inc. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. 3 reasons we see people flipping to a fuel card: Apply Now Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. Audit Your Current Statement To Find Its Hidden Fees. This company and their employees SUCK. WEXs unethical business practices have negatively impacting my credit as well. Worst company managing my health care funds. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. In the Policy Number menu, choose the policy that will receive the prompts. WEX took nearly $4,000.00 from my business account. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. However, you can get an idea of the costs, depending on which type of fleet card youre taking. I just got my second invoice from WEX. WEX is completely incompetent or corrupt. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. The Verifone machine is universal, and can be used with many different processors. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. It is also a great way to encourage businesses to start spending again as many consider curtail spending. We are FSA account holders that are managed through WEX health. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Please cancel my account. Set the Validation type, then click Next. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. The Problem is this Wex froze my credit card HSA account they want receipts. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Check the statement(s) you want to make payments for. WexLocationCode.setTransientValue("wex02"); document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The benefits are straightforward. This review will focus on Wex's payment acceptance products for merchants. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. They want my medical records to prove the medical necessity. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. Most horrible experience with fuel cards. Thats where Level 3 enhanced data comes in. They lost a very long term customer over this. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. AVOID THIS COMPANY AT ALL COSTS. They now want a detailed receipt. But within the category of purchasing cards are several different possible rates. For the tightest security, use Exact Match. Ive contacted customer service multiple times and spent long times on chat and hold both times. High-risk merchant services provided through Electronic Merchant Systems (EMS). Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Referral Partners You will be notified when new oil merchants begin accepting the WEX card. On the Policy Management screen, you can edit existing policies or create new policies. Very incompetent company. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. Look up and select the card you want to assign. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. Select the date you want the payment to be made. Fleet cards can also limit the number of transactions or caps on each transaction. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. None of which have been successful. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. Transaction fee:non-Puma stations incur a 0.50c transaction fee. Portland, ME USA 04101. This allows us to see the company through a different lens or perspective than we normally would. ACTIVE makes the card available to use. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. Where does it work? From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. In the Amount field, enter the amount you want to add to the card. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. The standard Wex, Inc. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. Learn more about our monetization policies here. ERGs drive diversity by fostering new bonds and communities across the company. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) Please please please read reviews and stay away of this company. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. I know its confusing .. eye roll .. WEX has frozen my account. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. This has to be huge fraud case. Who do I contact? Get the truth here. Processing statements are intentionally complicated so that they can overcharge you. EMV Credit Card Machines Ready to see pricing for your specific business? WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? They are doing this to many other businesses I found out. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). Enter the limit in the Amount field. The most common fleet cards are by Wright Express (Wex) and Voyager. Fleet cards require using equipment that can support enhanced data. We were told that the invoice was correct. Get the latest Health Trends & Insights news in your inbox. The search results appear on the bottom of the screen. When you take fleet cards, the funding time depends on the type of card and the processor. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. Look for the QBO file you saved in Step 1 and then select Open. However, you can get an idea of the interchange rates you can expect to pay. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. Most often, people choose Report Only, so the drivers name only appears on reports. Hey y'all!!! Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. Wex is currently charging is 83%apr. (207) 773-8171 Corporate Office. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. We also accept certain types of digital payment methods. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. An f2.8 aperture paired with a 20cm minimum focusing distance produces creative shots with smooth bokeh and gorgeous background blur. Where does it work? Just give me my money! To edit a policy, select it in the Policy Number drop-down. What if additional documentation is required? Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. The company has received 107 complaints in the past three years. Ways to Save. Exceptions are even color-coded to make them easier to prioritize. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. This is a fraudulent account. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. Enter and confirm an email address. They will not help you at all, I had no account number as I had no account. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. * Required Field First Name * Last Name * Business Name * State / Province * At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. SEE WHO SPENDS WHAT, WHERE AND WHEN. WEX adds Visa to virtual payments offering. Choose Cash Advance from the drop-down menu. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. Focusing on diversity also means focusing on inclusion. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. In today's video, I am talking about the Wex Fleet card. Our card works at a variety of merchants. WexLocationCode.setTransientValue("wex02"); Which I give them, but now Im denied? Again, there was NO explanation or warning. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. WEX, Inc. is ran by idiots. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. I am constantly being told, WE ARE UNDER A NEW SYSTEM WHO CARES??? I mean what do they think we are frauding by going to the dr or getting medication? Hard to get a hold of. I have been trying to get my claim processed for a month now. Right during our most busy time of the year. To better understand why we adjust BBB ratings, please see our Rating Criteria. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. made a mistake ( or is it FRAUD?) 3 reasons we see people flipping to a fuel card: Apply Now This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. Unethical? How can I go about it? In Report Value, enter the drivers name. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. Im now on my 3rd time submitting the form to them. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. Below is a detail of the most common types of fleet cards. I still cant get Wex to just distribute my HSA to my new employer. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. However, not all fleet card types are alike. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. Big business pay attention and give your money to a better company. This is why their CEO gets 9 million per year ! This wide-angle prime lens may be compact but it packs powerful features. Id rather just use my Spark card and get the cash back. I have been instructed a different way to close the account each time I call. I really would love to accept the Voyager card here at our business. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. Focusing on diversity also means focusing on inclusion. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. How fleet fuel cards work. Every vehicle you lease through GSA Fleet has a corresponding WEX card. Instead, youll be charged a percentage and may be assessed additional costs by your processor. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. They are nightmare if there is a problem. Their final email to me was, yes it sucks but sorry. How does this make any sense whatsoever?? Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. In the Policy Number menu, choose the policy that will receive the limit. Don't Fall Into An Expensive Trap. The agreement with Pep Boys continues to increase the services . He has also researched and published reviews about nearly every payment services provider and processor. Its been months and we still do not have $$$. CardPaymentOptions.com, Inc. All Rights Reserved. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. I send that in and thats not good enough. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. Ready for the ultimate credit card processing experience? As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards.