MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. A CCR will return the call and complete the reservation. MARTA Mobility Appeals Panel . The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. A $5.00 replacement fee will be charged for all subsequent replacement cards. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA Mobility Customer entering through Rail Station fare gate The customer cannot depart earlier than 4:00 PM. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. Mobility Operators are prohibited from administering medication. Riders' Advisory Council; MARTA HOPE Program; . Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. VI Complaint Resolution Procedure and Form. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. . . Learn more about bikes and MARTA. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. 2424 Piedmont Road NE Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. At a Breeze Vending Machine in any MARTA rail station. Click this link[ Regular Breeze Cards are not accepted for Mobility certified customers. . If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. Please complete the Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. If customers travel with a PCA, they may travel with one companion in addition to their PCA. MARTA Police (Emergency) 404-848-4911. Customers will be asked to leave a voicemail with their name and phone number. Customer Name (first and last) or Customer Identification Number. 3. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. . Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. MARTA Police (Non-Emergency) 404-848-4900. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Weekday: 4:45 AM - 1 AM; . To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. Applicants should indicate whether they will travel with a PCA during the application process. Atlanta, GA 30324. 5. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). If service is to be suspended, the reasons will be provided. MARTA is a stable in Atlanta and people stay with them till retirement. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. Mobility Fares pageto learn more about paying for MARTA Mobility. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Card or the customer must pay cash. MARTA Mobility. Customer gets off work or finishes school or appointment at 4:00 PM. Atlanta, GA 30303, MARTA Headquarters Building MARTA is smarta! MARTA Mobility. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. MARTA Mobility. Please be advised Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. . Customers with schedules that require frequent changes are not eligible for subscription service. Conditional eligibility (some trips). The Ready Time is the earliest time in which a vehicle may arrive at the customers location. The assigned Mobility bus is scheduled to arrive during this time. 404-848-5000 . It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station Please complete the Atlanta, GA 30324-3330, In Person: To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. Mobility Operators do not provide services that exceed door-to-door assistance. No-Shows that are not within the customers control will not be counted against the customer (i.e. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Using tobacco or electronic cigarettes or vaporizers is prohibited. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. If the visitors disability is apparent, this documentation is not required. 404-848-5000 . Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. About MARTA. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. Riders' Advisory Council; MARTA HOPE Program; . The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. Indicate the type of mobility aid used, and if the lift is required. 5. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services.
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