A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. Both features have been available on Apple products for years. In such case we would suggest you to uninstall and reinstall the app once and check. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. Q: How do I turn on password autofill in Authenticator on my phone? Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. 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Q: Why does Authenticator allow you to approve a request without unlocking the device? Please try the above suggestion and if there's any update, feel free to let us know. A: Your org might require you to register the device to track access to secured resources, such as files and apps. Q: How do I make Authenticator the default autofill provider on my phone? This affects both personal and work/school accounts. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. There is no help available anywhere, and there seems to be no way to "reset" this security information. Tap the three vertical dots at the top right, and then tap Settings.. On Android, Microsoft recommends allowing the app to access location all the time. Some information from your storage is collected to diagnose the issue. You can unregister your device inSettings, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in. Next, you need to open the app and sign in with your Microsoft account. Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Finally, add the account again and turn authenticator backup back on again. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. It works for me. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. We turned off the ability to receive texts/calls and are forcing the Authenticator app. 01:14 PM. You can choose whether you would like a vibration whenever you receive a notification to verify your identity. Old Microsoft account authentication app was perfectly working. Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. Can you get notifications from other apps? What are the steps? Location. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. Q: Why am I getting notifications about my account activity? TapRemove accountto remove the account from the app. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. Camera. Q: What if my employee or student has multiple work or school accounts? You can try to resolve your network connections through your phone settings. A: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. This permission is only used when you report a technical problem through the app settings. This is causing issues when users need to re set up the account in the Authenticator app. Based on my knowledge, if you want to older version APP, you could download apk file and install it. Where do I change priority to higher so that I receive the notification. This minimaldata is needed to keep the app updated and secure. It can also be used to sign in to apps and websites that support Microsoft Authenticator. you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. I'm afraid it's an Android 5.0.2 issue. Tap on Enable push notifications and youre all set! Here, we suggest to try the following suggestions to see if it is working.1. Please remember to mark the replies as answers if they help. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. Make surethe accountisregistered for passwordless andisjoined to you work or school. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. There is no QR code to scan on my laptop using the authenticator app. 1. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. You need to accept the notice of this data collection when you use the app for the first time. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. This permission is required for sending notifications. A: We're always working on new features, bug fixes, and performance improvements. Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. I did change my tone for notifications so I knew it was "special". I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. After I enter that information and return to the mail app, I get an error. If you want to completely uninstall the app, you need to first unregister the app in the app settings. Enterprises can only enable passwords autofill for all or none of their employees at this time. There is no alternate method since Phone/Text are disabled. What can I do? Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. Reminds me of the Church lady on SNL! Just clicking on it will cause a notification permission request to pop up which you can grant. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. 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For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. Passwords are only decrypted when user wants to, that is, during autofill or when user wants to see the password, both of which require biometric or PIN. Therefore, having the phone and approving the request meets the criteria for the second step of verification. All of this could be fixed with a one time bypass for cloud! This data is stored on your device and can be removed by removing your account. This can be done a lot better! https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. 01:13 PM To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. A: Verified IDs are issued directly from your organization or a website. Also, my MS Authenticator does not receive any notifications. I have been trying to log in to my Microsoft account on my new laptop. A: Here's the full list of permissions that might be asked for, and how they're used by the app. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. CSP Partner security requirements where this community is meant for. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. Learn and ask questions on how to implement MFA. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Want CNET to notify you of price drops and the latest stories? This setting can be turned on or off at any time. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). --If the reply is helpful, please Upvote and Accept as answer--. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. You could search it on Google. For other accounts, youll see a six or eight digit number in theAccountspage of the app. Can I continue authenticating using the app? Setting up a phone number to receivephone calls to verify their identity. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. Try this, hit the hamburger on the left and click on "backup this device". Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. Q: What ifAutofillis not available for me in Settings? A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. Designed to make shopping easier. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. If your question wasn't answered here, we want to hear from you. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. For more information, review the Microsoft Privacy Statement. 05:34 AM. If you have already registered, you'll be prompted for two-factor verification. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. Spice up your small talk with the latest tech news, products and reviews. Contact your admin to fix this issue (uniqueness validation). What should I do? Tap the Contoso account tile. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. A: If Autofill is not available for you in Authenticator, it might be because autofill has not yet been allowed for your organization or account type. On the next screen, you can select onStop sync and remove all autofill data. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. You canalso remove youraccount and attempt the sign in again. spa diskmedel skillnad / microsoft authenticator not sending notifications new phone. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. By default, App Lock is turned on when you set up a PIN or biometric on your device. There is no other method that I can possibly proceed with. Q: How are my passwords protected by the Authenticator app? What can I do? If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. Much thanks mate! Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. To learn more on how to allow Autofill for your organization, see Autofill for IT admins. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. The only thing I see working on the Android app is the countdown random number A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. Therefor cannot use any of my work related phone apps which is literally essential to my job. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. Dec 14 2021 For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Any help would be great here also. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. Once youre signed in, you need to go to the Settings page and enable push notifications. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Open Authenticator > Settings > Device Registration. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. You must have an Authenticator app installed on your device in order to use it. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. My MS Authenticator app does not show any 6 digit one-time-tokens. This is not exactly the most elegant authentication solution I have ever seen. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. @Robert WoodsSomehow I got mine to work. Q: Can I add only certain users in my organization to the allowlist for Autofill? All Rights Reserved. Phone number is also correct. It works with both iOS and Android devices, so there is no need to install the app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. Please let me know if you need any further assistance. However, I now get three notification sounds after approving the request. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Q: How do I remove an account from the app? A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. After adding your account, depending on the features you enable for the account, your account data might sync down to the app.
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