Low- Represents an approximate water temperature of 91, Hot- Represents an approximate water temperature of 125, A- Represents an approximate water temperature of 130, B- Represents an approximate water temperature of 140, C- Represents an approximate water temperature of 150, Very Hot- Represents an approximate water temperature of 155. If you continue to use this site we will assume that you are happy with it.. Corporate Office: 1100 Abernathy Road, Suite 1700 Toggle the ON/OFF switch located on the lower assembly to the OFF position. Close the drain valve on the tank and disconnect the garden hose. As a result, the heating element lasts longer, other components are protected from damage, and the heater maintains its efficiency for many years. Richmond water heaters with tankless technology are used for mid and large-sized homes with up to three-four bathrooms, where the largest model produces up to 11 GPM of hot water. Hard 402K views 7 years ago A highly comprehensive "step by step" video on how a Tankless Water Heater operates, and how to identify the cause of a Tankless Water Heater no hot water flow. If it is, turn ON. The combination gas control was set at its lowest setting before the water heater was shipped from the factory to comply with safety regulations. hard freeze, now no water comes out of hot Gas control problem-Contact a qualified service technician to inspect and fix the issue. A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! you need a valve bypass kitto assist with the cleaning process. Toggle the ON/OFF switch located on the blower assembly to the OFF position. Point-of-Use 8kW, 11kW and 13kW Models. Wait for some time and the hot water supply is ready for use. you need to keep an eye out for mineral buildup inside your water heater. Heaters in the Encore RMTG series even have an optional maintenance notice setting. If the water becomes too hot or even too cold, you may want to adjust the thermostat first. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. As long as enough combustion air is provided, Richmond tankless water heaters can be installed in a utility room, garage, basement or attic, or on an outside wall . You can set the thermostat has high as 140 degrees Fahrenheit (just like the electric models). By the way, this guide won't cover the blinking codes. No need to worry, though, because you should be able to deal with it: Keep in mind that you should do the draining properly and correctly. You can find all the above Richmond water heaters for sale on Amazon, where youll also find the technical specifications for each model. If you dont see the tankless water heater problem youre having here, or if you need technical support with your water heater, please visit our help desk to schedule an appointment, or call us at 866-356-1992. Tankless Water Heater Electric 18kW 240 Volt, thermomate On Demand Instant Endless Hot Water Heater, Digital Temperature Display Easy Installation, for Residential Whole House . Locate the piezo-electric spark generator which is located on top of the combination gas control. Another possible reason is the blower is unplugged. 99. . The cookie is used to store the user consent for the cookies in the category "Other. "instantaneous water heaters and they have earned that name! Disclaimer: Water Tech Advice is supported by readers. Calcium and Magnesium are the two minerals that most often cause scaly buildup, Replace the combination gas control (thermostat). water you felt was the trapped water. Check the outdoor combustion air-inlet and vent terminals to make sure that there are no obstructions, and that there is no damage nearby caused by condensate. Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. Allow several gallons to flush through the discharge line to an open drain. It's not always something you want to do on your day off, but it still needs to be done. If your home has a tankless water heater, you probably dont think too much about it unless theres a problem. You can find the steps and the ways on the official site. If you are unable to light the main burner to your Richmond power vent water heater, it may be due to the following issues: There are several possible causes for this problem: Check this too: Kinetico Water Filter Troubleshooting. Generally, a tankless water heater will cost about 2 to 2-1/2 times as much as a standard water heater to purchase and install. Let the heater heat the water until it is hot enough for normal use. So we created the Richmond ENCORE Electric Water Heater with LeakGuard . Draining or troubleshooting the water heater is pretty straightforward. Have a qualified service personnel conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, internal flue-way, burner, and vent and combustion air-inlet systems. Another thing that can cause this problem is when the pilot burner orifice is clogged. Periodically, lift and release the lever handle on the temperature pressure relief valve, located near the top of the water heater, to make sure the valve operates freely. The water heater and its gas connections must be leak tested at normal operating pressures before placing it in operation. Chlorinate the water supply as a way to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. The status light indicates the water heaters status/condition depending on the color and blinking pattern: If the status light is not blinking blue, relight the pilot. Knowing how to properly use your heater is not only essential from the economic point of view but for safety as well. If your attempts to light the pilot burner have been unsuccessful, there could be air in the gas line. Minimum Water Temperature: 85 degrees Fahrenheit. This monitors the temperature of the heat exchanger and will shut the unit down if it exceeds a safe temperature. Richmond offers flexible customer service options. Your water heater may struggle to supply the hot water needed or shut down altogether if it becomes overloaded. The water heater is equipped with a Hot Surface Ignition System which automatically lights the burner. Close the valve on the cold-water pipe feeding the water heater. Tankless water heater maintenance is your best insurance policy against unexpected problems. Turn the gas control knob counter-clockwise to the ON position. Protect your home from water damage with this all-inclusive leak prevention system that limits a leak to no more than 20 ounces of water2, By shutting off the flow of water, the Richmond ENCORE Electric Water Heater with LeakGuard can help you avoid an average of $4,000 in water leak damage3, Complete control of your water heaterfrom adjusting water temperature and tracking energy usage to setting vacation modeall from a smart phone1, Adjust water set temperature to balance your familys hot water needs via the EcoNet App and hands-free voice control with Amazon Alexa or Google Home4, Save energy on water heating costs while you are away for a week or just for the dayits easy to set from your phone even if you have already left home!1, Receive immediate notification of leaks and service needs through your phone and via EcoNet App1, Know you have enough hot water before you jump into the shower1, Know if an element is failing so you can proactively replace it before it becomes a problem1, View weekly, monthly and yearly energy usage reports from your phone to help you better manage consumption1, Allows plumber to view diagnostic information via the EcoNet App while at the water heater to expedite service5, With integrated WiFi, homeowners can avoid cold showers, detect leaks and more. Rheem Manufacturing Company your shower is due to cold water living in the pipes between your water heater Often, you can quickly determine the cause of a malfunction by being able to identify the code. With 8.4 GPM, it can heat enough water for most homes, including in the coldest environments. Product Type: Tankless Water Heater. They come in different types like gas, electric, tankless, and specialty water heaters. This indicates there is a problem with the internal circuit. If your household frequently takes back-to-back showers, you Tank water heaters do not Customer Service Call Center 7:30am - 5:00pm Central Time Weekdays Phone: 800.621.5622 Just like everything with these three characteristics, it is time-consuming and challenging. These are The Easy Steps. Also, check to make sure the ON/OFF switch is not turned OFF. The warranty varies based on the model. These models are not designed for use in mobile homes. Check for any error codes. The Richmond Hybrid is also EnergyStar Compliant and may qualify you for a local or utility rebate. Learn more. Austin, TX 78765-4200 These can vary from electric to gas to hybrid and even on-demand water heaters. Several common issues are typically related to the Encore tankless unit. Going off the grid sounds noble, satisfying and eco-friendly. Some models, like the Marathon, have lifetime warranties, while others have a 6- or even a 12-year warranty. Some water heaters have a display and give an error code. No, the direct ignition sends a spark to the main burner when hot water flow is detected. Blocked vent system- Have a qualified service technician evaluate vent system for blockage. Richmond urged the ANSI standards be reviewed. Verify that the wiring to the pressure switch(es) is connected correctly. There are 6 LEDs; with the last three indicated as A, B, and C. This indicates there is an open earth ground circuit to the ignition system. This cookie is set by GDPR Cookie Consent plugin. A higher EF is only one of many reasons why tankless water heaters cost less to operate. When the faucet is closed, the Richmond Tankless Water Heater senses the command, and goes to standby mode. You need to make sure that all faucets are closed. Birds nest, rodents and wasps nest can also block your venting, so be sure to thoroughly examine all vents that are located or lead outside your home. This cookie is set by GDPR Cookie Consent plugin. Tankless water heaters are compact in size and provide a steady flow of hot water for as long as you need it. Make sure the flammable vapor sensor is not blocked or obstructed. Offers continuous hot water quick and on demand for single point-of-use or multiple applications. This is likely to be enough for a condo or a small house in a warm climate, but it is more suited as a point-of-use water heater for homes in cold climates. Corporate Office: 1100 Abernathy Road, Suite 1700 Just like ignition failure, you should first rule out simple causes such as a low propane tank or an unpaid gas bill. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. shower and feel warm water at first, but then get blasted with several seconds Turn off the circuit breakers and make sure that there's no longer any power supply to the heater. Check and open gas and water valves fully. If the appliance will not operate, turn off gas to the appliance and call your service technician or gas supplier. The popularity of oversize tubs is growing, and so is the demand for large volumes of low-cost hot water. Simply set the desired temperature and walk away. Turn off or remove circulation pumps. Drain a few quarts of water from the water heaters tank every month to clean the tank of deposits. The LED status indicates the pressure switch remained opened longer than 5 seconds after the combustion blower was energized. Take a tool such as a flat head screwdriver to adjust the temperature to the desired limit. Keep in mind that in addition to lower operating costs, useable square footage is gained by choosing tankless! Get the latest in Richmond Racing news. Table of Contents1 Top 5 Richmond Tankless Water Heaters2 About Richmond3 Richmond Tankless Water Heater Reviews from Consumers Online4 Richmond Tankless Water Heaters Warranty and Customer Service5 Where to Buy Richmond Water Heaters. There is also an indoor version of this model. Suppose a member of All water heaters are non-condensing. EcoNet Wifi Kit Installation Instructions, Encore RMTGH is a series of high-efficiency condensing tankless gas water heaters designed for continuous hot water, with stainless steel condensing heat exchanger, Intelligent electronic controls designed to increase energy efficiency and safety, New! Other possible causes of flame failure include a gas line thats too small, regulator failure, combustion issues, venting and more. Hard water deposits can therefore accumulate in the bottom of the tank. Be sure to follow the manufacturer's instructions for flushing your water heater model. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Shipping Dimensions: 37.50 H x 24.60 W x 12.60 D. Shipping Weight: 83.0 lbs Depress the COOLER button until only the WARM indicator light is lit. Some models (such as the RMTEX-18) have bottom -inch NPT water connections. Try to reignite the pilot light. This is an exclusive feature of the Richmond tankless water heaters. Additional features of this model include advanced self-modulation and external digital thermostat control. care for a long-lasting life. This can take up to 24 hours. Vent up to 150 ft with 3" PVC and 60 ft with 2" PVC, Includes easy to install hanging bracket for time savings (indoor models only), Self-diagnostic system for easy installation and service, High-altitude capability up to 8,400 ft. elevation above sea level, Digital remote control now pre-wiredand 10 ft. of thermostat wire included, Supplied with a 120-volt power cord (indoor models only). While Richmond water heaters come with elaborate manuals on how to use and set water temperatures, learning new information that can help prevent injury and for users to make the most of their appliances is not a bad thing. Atlanta, GA 30328. Gas valve LEDs will light separately or together to indicate the status or an error. You can activate this if you want to receive analert when your heater has run for 500 hours. Its all possible with the Richmond ENCORE Electric Water Heater with LeakGuard and the EcoNet App.3, Check and adjust temperature, set schedule, change operating mode and view energy usage, Avoid cold showers by checking if there is enough hot water, Identify which element needs to be replaced for easier service call scheduling, View weekly, monthly and yearly energy usage reports, Learn immediately about any service needs or unexpected leaks, Adjust water set temperature to balance hot water needs via the EcoNet App or hands-free voice control with Amazon Alexa, Save energy on water heating costs while away and return home to a tank full of perfectly hot water, Helps you connect with customers by giving them an easy way to reach and share codes with you for repeat business and simpler service calls, Allows plumbers to view detailed alerts and alarm codes while at the water heater to expedite service The best thing to do is to call their customer support. Hold down both COOLER and HOTTER temperature adjustment buttons at the same time for one second to Wake up the temperature indicators. Tankless water heaters are also called To fix this problem, you first need to purge the air from the gas line and then try again to see it will light. Test results have shown that a tankless gas water heater costs about 40% less to operate than an electric water heater, and about 30% less than a natural gas water heater. This website uses cookies to improve your experience while you navigate through the website. These can also be helpful to a technician. Early in the development, Richmond researchers at their Montgomery labs discovered that flame arrestor plate designs might be vulnerable to the effects of lint, dust and oil (LDO). A Lack of Combustible Air 2.1 How To Richmond Water Heater Pilot Light Won't Stay Lit (Fixed) Read More Depress the COOLER button until only the WARM indicator light is lit. its destination, the more noticeable the gap. Otherwise, youll need to undergo more expensive installation. Richmond water heaters meet the same standards as those of their parent company. Established in 1983, Richmond is a subsidiary of one of the best-known and highest-quality tankless water heater companies in the world: Rheem. water (in contrast with soft water) is water with a high mineral content, and Fold the insulation and expose the thermostat. Rheem also offers a complete line of tankless water heaters, including the Rheem RTGH natural gas condensing tankless water heater and the Rheem RTGH propane condensing tankless water heater. Through the sight glass, inspect the hot surface ignitor with the main burner off and inspect the main burner while firing. Because the water is heated only when it is needed, the outgoing water temperature remains constant. We check everything over and look at the heating elements, check the valves and look for mineral build-up. Gas Connection Size: 3/4 inch. This article was originally published by Robinson's Plumbing Service and edited by Eccotemp. Space-saving design for installation in limited spaces, Enjoy Continuous Hot water and save up to $1,100 over 12 years*. Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. Have a qualified gas appliance repair technician conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, burner, and venting system. All the heaters in the Encore RMTG series are mid-efficiency, but they still more energy efficient than those of many other brands. Here are six of the most common problems and maintenance concerns for tankless water heaters: Mineral Buildup System Overload Cold Water Sandwich Air Supply or Exhaust Blockage Ignition Failure Flame Failure Keep reading to learn what signs to look for when identifying these issues and how to fix them! Open the drain valve on the tank all the way and let the tank drain completely. All Rights Reserved Corporate Office: 1100 Abernathy Road, Suite 1700 Water heaters from Richmond rarely suffer from problems, provided the owner carries out basic maintenance and uses the heater as intended. This is an exclusive feature of the Richmond tankless water heaters. All Rights Reserved In order to effectively reduce home appliance energy use, conserve more natural resources and generate significant energy cost savings for homeowners, the U.S. Department of Energy (DOE), as part of the National Appliance Energy Conservation Act (NAECA), periodically requires higher energy efficiencies on almost all residential gas, electric, oil and tankless gas water heaters. What should you do when you encounter an issue with your Richmond power vent unit? These use electric, gas, and solar as their fuel sources and are available as tank, tankless, or hybrid models. The temperature of the water in the heater can be regulated by pressing the COOLER or HOTTER arrow buttons on the front of the combination gas control. But if it happens, use the ignition to turn the pilot on again. Rinnai models. Make sure that all joints are secure and that all combustion air-inlet and vent pipe supports are all in place. 11kW Model Flow Rate: up to 2.68 GPM. We also have a standing pilot Direct Vent that will vent up to 4 feet from the outside wall. The best way for you is to go to the official website and find thorough information there. Similar to the RMTEX-11 are the RMTEX-08 (it has a flow rate of up to 1.95 GPM) and the RMTEX-13 (with a flow rate of up to 3.17 GPM). Rinnai is known for their innovative tankless water heaters, such as the RUCS65iN and the RUR98iN. FVIR stands for Flammable Vapor Ignition Resistant. Refer to your product manual to make sure the clearance requirements are being met, as installing your water heater too close to other objects can block the air supply and create a fire hazard. UNEXPECTED. If that is the case, you need to wait for the water heater to recover after an abnormal demand. You dont want it to be blown out. At least once a year, lift and release the lever handle on the temperature pressure relief valve to make sure the valve operates freely. Richmond Rmtex-27 Essential Tankless Electric Water Heater, 3/4" Npt, 6.6 Gpm. Explore the water heaters key components. As with other brands, Rheem tankless water heaters display error codes to indicate specific malfunctions. You can easily reach the Richmond customer service department. All Rights Reserved Richmond Encore Tankless is about one third the size of a conventional water heater. Richmond has information about their many different products, including different ways to deal with them. Corporate Office: 1100 Abernathy Road, Suite 1700 If this happens, you should reduce the demand for hot water by limiting simultaneous applications, and you may want to consider resetting your unit. It will remind you that it is now time for a service check. Check that all wiring is correct and secure. A 29-Gallon tank with a compact design that outperforms standard 40-gallon tanks*, Provides up to 10% more hot water than standard Essentia(register) models*. Some of the models are suitable for both multiple appliances or a single application it all depends on the incoming water temperature. Connect a garden hose to the drain valve near the bottom of the heater tank. Toggle the ON/OFF switch to the ON position. Much like the Rheem water heater, Richmond is very consumer-friendly. Click here to review this water heater's Energy Guide for more details. Once the pilot flame is established, replace the outer door. No, they are not. I have a richmond encore tankless water heater model RMTGH95DVN. Analytical cookies are used to understand how visitors interact with the website. On the Richmond website, youll find an online form to submit a question, complaint, or comment. Turn off the gas valve (for gas heaters) or the circuit breaker (for electric heaters), and let the water in the heater cool completely. Should maintenance be required, the unit's self- diagnostic system will display a maintenance code, which makes trouble - shooting quick, accurate and less expensive. A conventional tank-style water heater stores hot water, and heats the water 24/7, whether you use it or not. Although a second unit might seem like a large investment, it can actually save you money in the long run since youll use less water while waiting for hot water to arrive and less gas to heat the water. Pinched or clogged pilot burner tube- You need to clean, repair or replace the pilot burner. The RMTEX-11 is one of the larger point-of-use units in the Essential series, providing 2.68 GPM. It also has a first-year in-home labor warranty. Mike R. is online now Related Plumbing Questions Heater tankless. Do not expose the flammable vapor sensor to water, solvents or cleaning agents. Check the gas supply pressure and manifold pressure. Slightly depress the gas control knob and turn clockwise to OFF position. Toggle the ON/OFF switch located on blower assembly to the ON position. long, narrow path to the heat exchanger. link to How to Connect a Generator to Your Tiny House Without a Transfer Switch, Electric RV Water Heater How to & Troubleshooting Guide. Gas water heaters are never as high efficiency as electric heaters. The Combination Gas Control comes set at its lowest setting for safety purposes. Its full of built-in smart features to help prevent cold showers, alert you of issues before theres no hot water and protect your home from potential water damage. Click here to browse our high efficiency tankless water heaters! When there is a malfunction, an error code will appear on the LCD display. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. The best models utilize condensing . RMTG-RC95DVLN-1 Essential Plus Non-Condensing Indoor Tankless Water Heater - Best for Saving Water. Tankless products also have a longer life; lower operating costs, precise delivery temperature, and can be installed in many locations where a storage water heater may not fit. We also use third-party cookies that help us analyze and understand how you use this website. This can take up to 24 hours. Also, check the outdoor combustion air-inlet and vent system terminals to make sure there are no obstructions, and that there is no damage nearby caused by condensate. Richmond Encore Tankless Water Heater Troubleshooting Several common issues are typically related to the Encore tankless unit. A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! Make sure that your heaters power (within the breaker panel) has been turned off, Remove 2 screws that secure the upper side cover, located on the tanks side, Lift and remove the insulation so you can expose the thermostat. Combination Gas Control (Thermostat) Knob is not depressed while attempting to light pilot- Make sure you depress the knob as is required when lighting the water heater. Having a Tankless Water Heater Problem, But Unsure the Exact Problem? Pressure switches- Make sure the pressure switches are not kinked. Uses indoor air for combustion with flexible venting options up to 100 feet. However, they are different from Rheem heaters, as Richmond develops its own innovative technology for use in a wide range of heaters for both residential and commercial applications. The outdoor version comes with freeze protection for temperatures as low as -30 degrees Fahrenheit, making it suitable for almost any setting. in your tankless water heater making it difficult for water to travel through the They are small and compact, wall-hanging, and take up much less space than the tank-type. Troubleshooting any of these will require the manual for your specific water heater. Self-modulating power control. Blocked combustion air-inlet system- Have the combustion air-inlet system evaluated by a qualified service technician. Press and release the HOTTER button until the desired setting is reached to increase the temperature. Here is the answer, Rheem Tankless Water Heater Error Code 13. Press and release the COOLER button until the desired setting is reached to decrease the temperature. When removing anode rode, first make sure the cold water supply is turned off. Establish a routine preventative maintenance program and make sure you are following it. When he is not busy trying not to electrocute himself, you can find him in the garden tending to his vegetables and chickens. Contents show 1 1. These cookies ensure basic functionalities and security features of the website, anonymously. As a result, youll have hot water at the instant you need it, preventing a cold stream of water when you open the faucet. (Residential gas is approximately 0.62; and residential electric is approximately 0.92). Wait 5 minutes to clear out any gas. Testing takes place at the Richmond laboratory as well as at third-party locations to ensure impartial results. Rheem Manufacturing Company Reasons Why There Is Water Leak Inside Refrigerator, Why Does My Air Conditioner Keep Freezing Up? The Combination Gas Control (Thermostat) has a built-in safety shut-off device that is designed to shut off the gas supply to the burner if the pilot is extinguished for any reason. You can only see the flame through the sight glass window located on the inner door. The preferred starting point for temperature setting is to align the two triangular pointers on the dial and control face. Set the thermostat to the lowest setting by first depressing the COOLER and HOTTER buttons at the same time and holding for 1 second. Test and correct. However, it is necessary to have a suitable setup to install a gas heater indoors (including 120v of power). Set the thermostat to the lowest setting by pressing the COOLER and HOTTER arrow buttons at the same time and holding them for 1 second. Although Richmond markets the RMTEX-18 as a whole-house unit, it only supplies 4.4 GPM. Open the cold-water valve and let the tank refill completely. If these steps do not resolve the ignition problem, then either your ignition pack has failed or there's a bigger problem. Adjust your thermostat. Again, these are field serviceable. Richmond water heaters are manufactured by Rheem and provide hot water with confidence. 5, Ample hot water for households with 2 to 4 people, Ample hot water for households with 3 to 5 people.