Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. Please note that this does not mean that your order has been accepted. Give us a call back when you're ready to rebook. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Travel credit is stored on your StudentUniverse account for future use. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). Unfortunately if we cant reach you, our agents have to move on to help other customers. All flights are non-transferable and cannot be used by anyone other than the ticket holder. I had leave revoked in the military and had to cancel my trip. Most airline tickets do allow changes for a fee, plus any difference in fare. If your airline does appear to . Baggage is entirely at owner's risk. Additional costs are your responsibility. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). This table is for informational purposes only. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. All rights reserved. We really cant speak to any insurance questions. Please read these Booking Conditions carefully. This is very common, just make sure you have the card holder's permission! No compensation is payable in respect of minor changes. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. We cannot guarantee the accuracy of any ratings set by accommodation providers. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. Bottom Line. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. If you would like us to petition to the airline for a special request, we will advocate on your behalf. The name on the credit card can be different than the name of the traveler. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. On the checkout page you can enter the details of the card you will be using. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! Telephone calls to or from any of our consultants may be recorded for training purposes. You will need to input your traveling companions' details before entering your credit card information. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Many airlines are updating their policies regarding travel credit use deadlines. The tuition rate in force for all programs is based either on program or modality. Please check your airline's policy to see if you might be eligible for a refund. If youd like to check what your airline is offering, you can check out the airline policies directly. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. We may correct any pricing errors on our website at any time. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. Your order constitutes an offer to buy a product. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. The airline will determine eligibility requirements for your companion prior to your purchase. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. To find out if there is a fare difference . Student universe uses tripmate for their insurance policies and they're a complete scam. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Conditions can change rapidly in a country at any time. Have a look and see if there is one that works for you! Specified hotels may offer student discounts. We are trying to help as many people as possible as quickly as we can. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. StudentUniverse is on a mission to make global experiences possible. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. These are intended to give a guide to the services and facilities you should expect from your accommodation. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. Without this, you can be denied boarding. A flight disappearing from your account typically means that the airline has cancelled it. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Individual services and tour organiser packages. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? A package arranged by us will be a Yes, and this depends on the airline's policy. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. Final payment is due 60 days prior to the tour start date. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. We are not obliged to accept your order and may, at our discretion, decline the order. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. Minimum stay and maximum stay rules apply to return and multi-stop flights. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. And ICYMI, you dont have to be a student to book on StudentUniverse! You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. Please check your airline's policy. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". Airlines generally do not allow changes to your routing or name changes. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. Student hotels & hostels Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. However, some countries (Iceland, Greece, etc.) We believe that travel is essential to a modern education and that students return enlightened and inspired. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. Please contact us to see if your booking qualifies. If you require your confirmation email to be resent please contact us. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Such recipients may include the overseas travel service providers with whom you seek to make a booking. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. We cannot issue a refund for you if the airline policy does not allow it. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. I have questions about baggage. These terms were last updated on 17 September 2018. However, sometimes the deal may not be available for all dates or to/from all airports. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. Most of these changes will be minor and we will advise you of them at the earliest possible date. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code If you would like us to petition to the airline for a special request, we will advocate on your behalf. If you would not like to accept the future travel credit, we can look into the possibility of a refund. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. You can also update your email address to a more permanent one on your account any time. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. We cannot guarantee that the travel service provider will credit you with point for your booking. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. If this is not the case, you must let us know. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. See the chart above for the best number to call. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. Travelers are responsible for ensuring that they have all necessary travel documents and visas. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. StudentUniverse empowers young adults to experience the world with discount travel. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. You should also confirm departure times for each onward flight. These policies and rules are binding on you, so be sure to review them before purchase. These policies and rules are binding on you, so be sure to review them before purchase. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. Many airlines are offering to waive change fees for flights booked in the next few . In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices.
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