They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Will be buying more tickets from them in the future. Then allows the seller to change the date to the day of the event. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Will my seats be side by side? I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. I am very disappointed in not being able to attend the show. B. Berlinda G. Today , California. I don't expect they are willing to give an apology. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. The company says it "provides a legit, safe and secure platform. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". This Yelper's account has been closed. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. Vivid Seats Review: Is it Legit, Reliable or a Scam? They refuse to give refunds for anything. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. I do expect a responce and an apology for this overcharge. Sometimes the choice seems insufficient to customers. Customer service told me they will not help me because I already accepted the tickets. UNLV Rebels at Utah State Aggies 2x Football Tickets. Unsubscribe easily. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. 1239964100050. Vivid Seats provides a "100% buyer guarantee." So what happened here? Vivid seats are scammers. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Not game day yet so have not opened app for seats. That clearly didn't happen bc I received NO TICKETS! Do not trust Vivid Seats!!!! A. That is a lie. Ren was very helpful answered my questions and helped me get the tickets I was looking for. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. FAQ. WRITE REVIEW. The company was founded in 2001. But, what I'm reviewing . It offers a 100%. Vivid Seats. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Is SeatGeek Legit? Unsubscribe at any time. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. We absolutely value your feedback and apologize for the stress this may have caused you. Products used:Tickets for an upcoming football game. VIVID SEATS LLC. I had to call to verify that these seats are in fact in different rows one behind the other. This will surely increase the credibility of your complaint. Nowhere on their site did it say that these two tickets wouldn't be next to each other. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Reliable & Rewarding Tickets. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. I had an expensive ticket to the Garrison Keillor show at Red Rocks. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Who Sets the Price on Vivid Seats? 2. bradsaid 1 yr. ago. There were no humans to talk to to get my tickets before the event started. Group tickets DO NOT need to have electronic tickets. Its location on this page may change next time you visit. The total price was $1405.95. Do I need to print these tickets? Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Terrible customer service. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. The site is a fraud and they are aware. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Wed, 11 May, 2022 at 5:09 PM. Suggest you use another ticket broker. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. I don't expect they are willing to give an apology. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. For further help, send us a direct message. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Vivid Seats is as legit as ticketing sites come. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Gain trust and grow your business with customer reviews. If you make a last second purchase, you are putting yourself at risk. Thank you Amanda. Overall, my experience was very positive. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. I will never ever purchase from Vivid seats again. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. So I quickly attempted to purchase another ticket. Below is a collection of reviews and ratings pulled for your easy reference. They simply dont care. If I purchase both sets, will the seats be together? A refund or seats in RTC4. The name on my ticket was someone who purchased tickets the resold them through vivid seats. Claim your listing for free to respond to reviews, update your profile and manage your listing. The insurance was $65.82. We would like to look further into this for you. I called before the event and after. I will never use vivid seats ever again. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. All for the seller, not for the customer. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. What kind of scam is this? On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Ticket resale limitations; prohibition; exception. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! I bought tickets 2 months in advance. Credit care company is stating they rejected my dispute because all sales are final. Showed up after start of game and lot was closed. 5 Weeks later changed their policy!!! I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. I expect to pay the normal service fees, but not what you charged me for the tickets. We appreciate your patience. The request was put in minutes before. They can see this but they refused to issue a refund. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. After all, I selected that I wanted "2" tickets not "1". If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Avoid purchasing thru Vivid at all cost. THEY ARE SCAMMERS. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. They didn't even attempt to make it right. I simply want a partial refund because I feel that is fair. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. At this venue, Section B is behind the Pit. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Your trust is important to us. Claim it and get a lot of features. Called customer service and she said we have to fill out a form and wait. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. We're serious about getting you to the live events that you love. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. I bought 3 with the insurance. Request to speak to a Vivid Seats agent. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. So, if you sell tickets for $100, you will receive $90. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Vivid seats is such a scam!!! Absolutely disgusting. Well start sending you the news you need delivered straight to you. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. Save. I hate what you stand for. Vivid Seats Culture At a Glance. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. I have knee issues so very kind to help so we don't walk far. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. I never received my tickets but was charged for them. No. She says no digital. These people are thieves and liars. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. We invite you to reach out to our online support team by social media. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT I paid $322.17 for 3 seats. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Then allows the seller to change the date to the day of the event. She knew exactly what I needed and arranged to have it. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. I had to purchase four more tickets that were handicapped seats from the venue. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. First time using Vivid Seats to get tickets. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Well the day before the game which was 4 hrs from my home they quit responding to me all together. 5.5 Total Score. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. IE, Hundreds of people are standing in front of you. Erika, we always want to leave a positive impression on our fans. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 I tried calling two hours before my event as the tickets never arrived. This is an unfair and unnatural economics meant to hurt you. Ive only purchased tickets from this site twice. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Disputed several times and no resolution till this day. Finally got my tickets and had a great time speaking to the very helpful gentleman. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. This is absurd! Bought 6 tickets and only 4 were transferred. We encourage you to reach our to our online support team by sending us DM on social media. I have bought tickets through Vivid Seats for two different concerts. Was not able to get in with those tickets I paid for. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one.
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